HP Director/ HP Solution Center Window Does Not Open in Windows XP

Critical update for HP Deskjet 6848 Color Inkjet Printer

Note: Critical update will be different for all printer. You need to download the Critical update for particular printer from HP website.

Solution : Update the HP Director software

HP has released an update titled Critical update to resolve an issue with HP Director after installing Internet Explorer 7 to resolve this issue. Use one of the following methods to install the update to resolve the issue.

Method one: Download and install the HP Director update

Follow these steps exactly to download the HP Director update from the HP Web Site. Some of the following steps might require you to navigate away from this Web page. Consider bookmarking or printing this page for reference.

If you prefer to install the update without downloading anything, skip to the next method.

1. Click Here to open HP Device & Driver download Page

2. Download the Critical update link 1

3. Download the Critical update link 2
   

4. In the Enter a product number text box, type your product model (for example, HP Officejet 7115), and then click Submit ( ) or press Enter .

   NOTE:

   If you are not sure what your product model is, look on the product itself. The model number is usually somewhere on the top or front of the product.

5. Under Product search results , click your product model.

6. Click Windows XP under Select your operating system .

7. Under Update , click Critical update to resolve an issue with HP Director after installing Internet Explorer 7 .

   Figure 2: Example of critical update option on the HP Software Download page

   

   NOTE:

   This update may or may not be available for your product. If it is not available, try the next method.

8. Thoroughly review the information on the critical update page, and then follow the on-screen instructions to download and install the update.

   When the update finishes installing, HP Director functions normally.