Thursday, June 4, 2009

Error:Business Contact Manager cannot connect to Small Business Accounting

Cause:

This problem may occur if one of the following conditions is true:
1. Outlook 2003 with Business Contact Manager is linked to a database
that was created in an older version of Small Business Accounting 2006.

2. You are trying to link Outlook 2003 with Business Contact Manager to
a database that was created in an older version of Small Business
Accounting 2006.

Solution:

A later version of Small Business Accounting must be installed and its company database must be upgraded.

To resolve this problem, follow these steps:


1. Start the accounting program that you use, click 'Open an Existing
Company', click the company that you want to open, and then click 'Open'.

2. Click 'OK' when you receive the following message:

Upgrade needed for selected company. The selected company belongs
to a database created with a previous version of Small Business
Accounting and must be upgraded before it can be opened. The system
will take a backup of the database before proceeding with the upgrade.
Please click OK to proceed with the upgrade or click Cancel to select
another company.

3. In the 'Backup to' pane, click 'Browse', select a location for the backup,
and then type 'the name of the backup'.

4. Click 'OK'.

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