Rogers POP SMTP address

Rogers configure setting.

* Your Email Address: username@rogers.com or username@nl.rogers.com
Enter your Rogers Email user name in place of "username"
* Password: Enter your Rogers Email password.
Remember your password is case sensitive. Check that caps lock is not on.
*******************************
* Incoming (POP) Server: pop.broadband.rogers.com
* Outgoing (SMTP) Server: smtp.broadband.rogers.com
*******************************
* SMTP Authentication: Should be ON.
This will allow you to send mail. If you are asked to enter a username and password, enter the same ones used to download mail.

Port will be default. 25*110

Rogers POP SMTP address

Rogers configure setting.

* Your Email Address: username@rogers.com or username@nl.rogers.com
Enter your Rogers Email user name in place of "username"
* Password: Enter your Rogers Email password.
Remember your password is case sensitive. Check that caps lock is not on.
*******************************
* Incoming (POP) Server: pop.broadband.rogers.com
* Outgoing (SMTP) Server: smtp.broadband.rogers.com
*******************************
* SMTP Authentication: Should be ON.
This will allow you to send mail. If you are asked to enter a username and password, enter the same ones used to download mail.

Port will be default. 25*110

Error 1084 This service cannot be started in Safe Mode

Error 1084: This service cannot be started in Safe Mode

ISSUE:

When Starting a service in Normal Mode you get this error:

Error 1084: This service cannot be started in Safe Mode

Solution:

Browse to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Option

change "OptionValue" to if present

"OptionValue"=dword:00000000

and restart the computer.

Error 1084 This service cannot be started in Safe Mode

Error 1084: This service cannot be started in Safe Mode

ISSUE:

When Starting a service in Normal Mode you get this error:

Error 1084: This service cannot be started in Safe Mode

Solution:

Browse to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Option

change "OptionValue" to if present

"OptionValue"=dword:00000000

and restart the computer.

How to manually uninstall Symantec Endpoint Protection client from Windows 2000, XP and 2003, 32-bit Editions

Solution 1: Click Here Download Clean Wipe

Solution 2: Click Here Remove Manually

How to manually uninstall Symantec Endpoint Protection client from Windows 2000, XP and 2003, 32-bit Editions

Solution 1: Click Here Download Clean Wipe

Solution 2: Click Here Remove Manually

Removing Startup Items located in the registry

Should you decide to prevent specific items from starting up you can uncheck them in the System Configuration Utility. Though this method is fine it is ultimately best to remove them from the source. To access the common registry locations of these items take a look in the following areas:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce



If you have disabled items in the System Configuration Utility and would like to remove them from the registry also they can be found in one of the following locations:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SharedTools\MSConfig\startupfolder

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg

Removing Startup Items located in the registry

Should you decide to prevent specific items from starting up you can uncheck them in the System Configuration Utility. Though this method is fine it is ultimately best to remove them from the source. To access the common registry locations of these items take a look in the following areas:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce



If you have disabled items in the System Configuration Utility and would like to remove them from the registry also they can be found in one of the following locations:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SharedTools\MSConfig\startupfolder

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg

DVD/ CD burn (burning) software

Download Express Burn ^Plus Burning Software

DVD/ CD burn (burning) software

Download Express Burn ^Plus Burning Software

How to extract Netopsystem fead files

Download Fead Extractor: feadextractor.exe

http://www.schooltechnician.co.uk/files/utilities/feadextractor.exe/download.html

How to extract Netopsystem fead files

Download Fead Extractor: feadextractor.exe

http://www.schooltechnician.co.uk/files/utilities/feadextractor.exe/download.html

Dell Printer 964 {Photo All-in-One} driver download

Download Driver : Click Here

Dell Printer 964 {Photo All-in-One} driver download

Download Driver : Click Here

Blank Desktop with error message Windows cannot find C:\WINDOWS\explorer.exe

Solution:

Computer boots to blank desktop with error message 'Windows cannot find C:\WINDOWS\explorer.exe'

1. Press Ctrl + Alt + delete key
2. Click New Task
3. Type cmd
4. Type cd\windows
5. Type ren explorer.exe explorercopy.exe
6. Restart Computer
   
   Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the iYogi Knowledge Base: How to back up and restore the registry in Windows
   
7. Click Start -> Run -> Regedit
8. Click HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe
9. On the right hand side delete the 'debugger' key

Blank Desktop with error message Windows cannot find C:\WINDOWS\explorer.exe

Solution:

Computer boots to blank desktop with error message 'Windows cannot find C:\WINDOWS\explorer.exe'

1. Press Ctrl + Alt + delete key
2. Click New Task
3. Type cmd
4. Type cd\windows
5. Type ren explorer.exe explorercopy.exe
6. Restart Computer
   
   Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the iYogi Knowledge Base: How to back up and restore the registry in Windows
   
7. Click Start -> Run -> Regedit
8. Click HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe
9. On the right hand side delete the 'debugger' key

BitWare Causes Spoolsv.exe Program Error in Windows

Error: Spoolsv.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created. Printer operation cannot continue due to lack of resources. Cause: This situation can occur if BitWare for Windows is installed. The current versions of BitWare are 3.30 and 7.0, which are not fully compatible with the versions of Windows that are listed in the 'Applies to' section of this article. To check to see if BitWare is running, look for instances of Bwagent.exe or Bwprnmon.exe in Task Manager. Solution: SYMPTOMS You may receive the following error message when you boot your computer, try to use a printer, or start a program that interacts with a printer: Spoolsv.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created. The Spooler service then stops, but can be restarted. While the spooler is stopped, the following error message is generated: Printer operation cannot continue due to lack of resources. RESOLUTION WARNING : If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Use Registry Editor at your own risk. Uninstalling the BitWare software is the best course of action, but is not available for all versions. If uninstalling is not available, you can delete all registry entries and drivers that refer to BitWare manually: 1. Start Registry Editor (Regedt32.exe). 2. Locate references to BitWare in the following keys in the registry: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2 HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers 3. On the Edit menu, click Delete for each BitWare subtree. 4. Quit Registry Editor. 5. Delete all BitWare drivers from the %SystemRoot%\System32\Spool\Drivers\W32x86 folder. 6. Restart Windows.

BitWare Causes Spoolsv.exe Program Error in Windows

Error: Spoolsv.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created. Printer operation cannot continue due to lack of resources. Cause: This situation can occur if BitWare for Windows is installed. The current versions of BitWare are 3.30 and 7.0, which are not fully compatible with the versions of Windows that are listed in the 'Applies to' section of this article. To check to see if BitWare is running, look for instances of Bwagent.exe or Bwprnmon.exe in Task Manager. Solution: SYMPTOMS You may receive the following error message when you boot your computer, try to use a printer, or start a program that interacts with a printer: Spoolsv.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created. The Spooler service then stops, but can be restarted. While the spooler is stopped, the following error message is generated: Printer operation cannot continue due to lack of resources. RESOLUTION WARNING : If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Use Registry Editor at your own risk. Uninstalling the BitWare software is the best course of action, but is not available for all versions. If uninstalling is not available, you can delete all registry entries and drivers that refer to BitWare manually: 1. Start Registry Editor (Regedt32.exe). 2. Locate references to BitWare in the following keys in the registry: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2 HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers 3. On the Edit menu, click Delete for each BitWare subtree. 4. Quit Registry Editor. 5. Delete all BitWare drivers from the %SystemRoot%\System32\Spool\Drivers\W32x86 folder. 6. Restart Windows.

Rundll32.exe entry point not found error message when you open My Computer System Properties

Cause: These problems may occur if Windows XP SP1a or Windows Update updates the Winsta.dll file and the repair installation does not restore the Winsta.dll file correctly. These problems may also occur if a virus scanning program interferes with the installation of a service pack. Solution: 1. Restart the computer in safe mode: a. Restart your computer. While your computer is starting, repeatedly press the F8 key on your keyboard. On a computer that is configured to run under multiple operating systems, you can press the F8 key when the Boot menu appears. b. When the Windows Advanced Options menu appears, select an option, and then press ENTER. c. When the Boot menu appears again, and the words "Safe Mode" appear in blue at the bottom of the screen, select the installation that you want to start, and then press ENTER.

2. Open My Computer, and then open the C:\Windows\INF folder.

3. Right-click the sr.inf file, and then click Install.

4. When the installation process has completed, restart the computer.

If you continue to experience one or more of the problems that the "Symptoms" section describes after you have completed the previous steps, restart the computer in safe mode, and then reinstall Windows XP SP1a or install the latest Windows XP service pack.

To obtain Windows XP SP1a, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/downloads/updates/sp1/default.mspx

Rundll32.exe entry point not found error message when you open My Computer System Properties

Cause: These problems may occur if Windows XP SP1a or Windows Update updates the Winsta.dll file and the repair installation does not restore the Winsta.dll file correctly. These problems may also occur if a virus scanning program interferes with the installation of a service pack. Solution: 1. Restart the computer in safe mode: a. Restart your computer. While your computer is starting, repeatedly press the F8 key on your keyboard. On a computer that is configured to run under multiple operating systems, you can press the F8 key when the Boot menu appears. b. When the Windows Advanced Options menu appears, select an option, and then press ENTER. c. When the Boot menu appears again, and the words "Safe Mode" appear in blue at the bottom of the screen, select the installation that you want to start, and then press ENTER.

2. Open My Computer, and then open the C:\Windows\INF folder.

3. Right-click the sr.inf file, and then click Install.

4. When the installation process has completed, restart the computer.

If you continue to experience one or more of the problems that the "Symptoms" section describes after you have completed the previous steps, restart the computer in safe mode, and then reinstall Windows XP SP1a or install the latest Windows XP service pack.

To obtain Windows XP SP1a, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/downloads/updates/sp1/default.mspx

Adobe

• Adobe flash player
• PrimoPDF (Convert word file to PDF)
• PDF Creator
• PDF File Reader
• PDF viewer (FOXIT)
  
• 
  

Adobe

• Adobe flash player
• PrimoPDF (Convert word file to PDF)
• PDF Creator
• PDF File Reader
• PDF viewer (FOXIT)
  
• 
  

MS-Outlook

• Microsoft Office Outlook Connector 12.1

MS-Outlook

• Microsoft Office Outlook Connector 12.1

Outlook Express

• Download Outlook Express 6.0

Outlook Express

• Download Outlook Express 6.0

Error: Cannot find the Rundll32.exe file when you open Control Panel in Windows XP

Cause:

This issue occurs because of a missing or corrupted Rundll32.exe file. This issue may also be caused by a virus.

SUMMARY

This article describes about an error missing or corrupted Rundll32.exe while you open Control Panel in Windows XP

Solution

1. Place Windows XP CD ROM disk in the CD ROM drive.
2. Click Start, and then click Run.
3. Type expand X:\i386undll32.ex_ c:\windows\system32undll32.exe in the Open box, where X is the letter of your CD ROM Drive.
4. Restart the computer.

Error: Cannot find the Rundll32.exe file when you open Control Panel in Windows XP

Cause:

This issue occurs because of a missing or corrupted Rundll32.exe file. This issue may also be caused by a virus.

SUMMARY

This article describes about an error missing or corrupted Rundll32.exe while you open Control Panel in Windows XP

Solution

1. Place Windows XP CD ROM disk in the CD ROM drive.
2. Click Start, and then click Run.
3. Type expand X:\i386undll32.ex_ c:\windows\system32undll32.exe in the Open box, where X is the letter of your CD ROM Drive.
4. Restart the computer.

How to: Change the listening port for Remote Desktop

To change the port that Remote Desktop listens on, follow these steps.

Warning: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system.
Microsoft cannot guarantee that you can solve problems that result
from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Please backup the registry before making any changes

1. Start Registry Editor.

2. Locate and then click the following registry subkey:

'HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\
TerminalServer\WinStations\RDP-Tcp\PortNumber '

3. On the 'Edit' menu, click 'Modify', and then click 'Decimal.

4. Type the new port number, and then click 'OK'.

5. Quit Registry Editor.

For additional information, check the following article in the Microsoft Knowledge Base:

'307711 Remote Assistance invitation file does not contain correct port number.'

NOTE: The Remote Desktop Connection Client for the Mac supports only port 3389. 3389 is the default port. When you try to connect to this computer by using the Remote Desktop connection, you must type the new port.

How to: Change the listening port for Remote Desktop

To change the port that Remote Desktop listens on, follow these steps.

Warning: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system.
Microsoft cannot guarantee that you can solve problems that result
from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Please backup the registry before making any changes

1. Start Registry Editor.

2. Locate and then click the following registry subkey:

'HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\
TerminalServer\WinStations\RDP-Tcp\PortNumber '

3. On the 'Edit' menu, click 'Modify', and then click 'Decimal.

4. Type the new port number, and then click 'OK'.

5. Quit Registry Editor.

For additional information, check the following article in the Microsoft Knowledge Base:

'307711 Remote Assistance invitation file does not contain correct port number.'

NOTE: The Remote Desktop Connection Client for the Mac supports only port 3389. 3389 is the default port. When you try to connect to this computer by using the Remote Desktop connection, you must type the new port.

How to Change the Font, Size, and Colors of Desktop Items

MORE INFORMATION

In Windows XP, you can personalize the look and feel of your desktop by changing the font, size, and colors of individual Window elements such as menus, icons, and title bars.

NOTE : You can change the look of individual items if you select Windows Classic style in the Windows and buttons list on the Appearance tab of Display Properties . (Right-click an empty area of your desktop, then click Properties , and then click the Appearance tab). If you select a visual style other than Windows Classic, that style determines the appearance of your menus, fonts, icons, and other Window elements.

How to Change the Color, Size, and Font of Individual Window Elements

To change the font, size, or colors of individual Window elements, follow these steps:

1.	Right-click an empty area of your desktop, and then click Properties .
2.	Click the Appearance tab, and then click Advanced .
3.	In the Item list or in the preview window, click the Window element that you want to change. You can select from any of the following items: 3D Objects Active Title Bar Active Window Border Application Background Caption Buttons Desktop Icon Icon Spacing (Horizontal) Icon Spacing (Vertical) Inactive Title Bar Inactive Window Border Menu Message Box Palette Title Selected Items ToolTip Window
4.	Do any of following to achieve the look that you want: NOTE : Not all options for all Window elements are available. For example, the Font option appears dimmed and is unavailable for elements in the Item list that do not display text. ? Under Item : ? In the Size box, specify the size that you want to use for the item. ? In the Color box, specify the color that you want to use for the item. ? Under Font : ? Click the font that you want to use for the item. ? In the Size box, specify the font size. ? In the Color box, specify the color that you want. ? To apply a bold font, click B . To italicize the font, click I . A preview of your current settings is displayed in the preview window.
5.	When you are finished making the changes that you want, click OK twice to save your settings.

NOTE :

?

If you click Window in the Item box, and then modify the font color for that item, the automatic font color that is available in many programs is also modified. Any documents that use the automatic font color are affected if you change this setting. Many programs, including WordPad and Microsoft Word, use automatic as the default font color. Any new documents that you create in these programs use the new font color that you select for the Window item. To use a different default font color in programs that use automatic as the default font color, you may be able to create a template that uses the font color that you want as the default font color, and then use that template instead of the default template. For information about how to do this, view the documentation that is included with the program, or contact the program manufacturer.

?

As you modify items, note their appearance in the preview window. Note that you must use the same font and size for the Active Title Bar and Inactive Title Bar items, and that bold or italic selections for either item are applied to both items. If you choose a desktop theme after you change fonts or colors, the fonts and colors for that desktop theme override your selections.

How to Change the Font, Size, and Colors of Desktop Items

MORE INFORMATION

In Windows XP, you can personalize the look and feel of your desktop by changing the font, size, and colors of individual Window elements such as menus, icons, and title bars.

NOTE : You can change the look of individual items if you select Windows Classic style in the Windows and buttons list on the Appearance tab of Display Properties . (Right-click an empty area of your desktop, then click Properties , and then click the Appearance tab). If you select a visual style other than Windows Classic, that style determines the appearance of your menus, fonts, icons, and other Window elements.

How to Change the Color, Size, and Font of Individual Window Elements

To change the font, size, or colors of individual Window elements, follow these steps:

1.	Right-click an empty area of your desktop, and then click Properties .
2.	Click the Appearance tab, and then click Advanced .
3.	In the Item list or in the preview window, click the Window element that you want to change. You can select from any of the following items: 3D Objects Active Title Bar Active Window Border Application Background Caption Buttons Desktop Icon Icon Spacing (Horizontal) Icon Spacing (Vertical) Inactive Title Bar Inactive Window Border Menu Message Box Palette Title Selected Items ToolTip Window
4.	Do any of following to achieve the look that you want: NOTE : Not all options for all Window elements are available. For example, the Font option appears dimmed and is unavailable for elements in the Item list that do not display text. ? Under Item : ? In the Size box, specify the size that you want to use for the item. ? In the Color box, specify the color that you want to use for the item. ? Under Font : ? Click the font that you want to use for the item. ? In the Size box, specify the font size. ? In the Color box, specify the color that you want. ? To apply a bold font, click B . To italicize the font, click I . A preview of your current settings is displayed in the preview window.
5.	When you are finished making the changes that you want, click OK twice to save your settings.

NOTE :

?

If you click Window in the Item box, and then modify the font color for that item, the automatic font color that is available in many programs is also modified. Any documents that use the automatic font color are affected if you change this setting. Many programs, including WordPad and Microsoft Word, use automatic as the default font color. Any new documents that you create in these programs use the new font color that you select for the Window item. To use a different default font color in programs that use automatic as the default font color, you may be able to create a template that uses the font color that you want as the default font color, and then use that template instead of the default template. For information about how to do this, view the documentation that is included with the program, or contact the program manufacturer.

?

As you modify items, note their appearance in the preview window. Note that you must use the same font and size for the Active Title Bar and Inactive Title Bar items, and that bold or italic selections for either item are applied to both items. If you choose a desktop theme after you change fonts or colors, the fonts and colors for that desktop theme override your selections.

Unable to Change desktop wallpaper in Windows Vista

SUMMARY

This article describes how to set desktop wallpaper in Windows Vista

Soultions

1. Click Start and Click on Control pannel
2. Click Ease of Access Center -> Make the computer easier to see.
3. Check turn off all unnecessary animations (When Possible)
4. Check remove background images (where Available)
5. Click Save and Exit

This should resolve the issue, if not then you need to modify registry settings.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the iYogi Knowledge Base:

How to back up and restore the registry in Windows

1. Click Start and click Start Search
2. Type Regedit and press Enter
3. Navigate the following registry path:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies
   
4. Right Click on Policies-> Click New> Key>Name it as ActiveDesktop
5. On Right hand side Right Click New> DWORD> Name it as NoChangingWallPaper
6. Double click on NoChangingWallPaper
7. The DWORD value 1 will restrict change in desktop wallpaper. To allow change give it a value as 0
8. Restart the Computer

Unable to Change desktop wallpaper in Windows Vista

SUMMARY

This article describes how to set desktop wallpaper in Windows Vista

Soultions

1. Click Start and Click on Control pannel
2. Click Ease of Access Center -> Make the computer easier to see.
3. Check turn off all unnecessary animations (When Possible)
4. Check remove background images (where Available)
5. Click Save and Exit

This should resolve the issue, if not then you need to modify registry settings.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the iYogi Knowledge Base:

How to back up and restore the registry in Windows

1. Click Start and click Start Search
2. Type Regedit and press Enter
3. Navigate the following registry path:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies
   
4. Right Click on Policies-> Click New> Key>Name it as ActiveDesktop
5. On Right hand side Right Click New> DWORD> Name it as NoChangingWallPaper
6. Double click on NoChangingWallPaper
7. The DWORD value 1 will restrict change in desktop wallpaper. To allow change give it a value as 0
8. Restart the Computer

Save password setting not retained in Outlook or Outlook Express

Prompt (come) user name and password window again & again:

Method 1: Create a new Outlook profile or a new Outlook Express identity

The first thing that you should try is to create a new Outlook profile if you are using Outlook or to create a new Outlook Express identity if you are using Outlook Express. To do this, see either the "Create a new Outlook Profile" section or the "Create a new Outlook Express identity" section later in this article.

Create a new Outlook Profile

Create a new Outlook profile, and then configure the new profile to use the personal folders (.pst) file that was used by the damaged profile. To do this, follow these steps:

1. Locate the .pst file
   
   To locate the .pst file that your profile uses, follow these steps for the version of Outlook that you are using.
   
   For Microsoft Office Outlook 2007
   1. Start Outlook.
   2. On the Tools menu, click Account Settings.
   3. On the E-mail tab, click your e-mail account.
   4. In the Account settings dialog box, under Selected e-mail account delivers new e-mail messages to the following location, you will see the path and the file name for the .pst file that is associated with your e-mail profile. For example, the path and the file name may resemble the following:
      C:\Documents and Settings\ user_name \Local Settings\Application Data\Microsoft\Outlook\Personal Folders(1).pst
   5. Note the path and the file name for the .pst file that is associated with your e-mail profile.
   For Microsoft Office Outlook 2003 and Microsoft Outlook 2002
   1. Start Outlook.
   2. On the Tools menu, click Options.
   3. On the Mail Setup tab, click Data Files.
   4. Note the path and the file name for each .pst file that is associated with your e-mail profile. For example, the path and the file name may resemble the following:
      C:\Documents and Settings\ user_name \Local Settings\Application Data\Microsoft\Outlook\Personal Folders(1).pst
2. Create a new e-mail profile in Outlook
   
   After you locate the .pst files, create a new e-mail profile in Outlook. To do this, follow these steps.
   
   For Outlook 2007
   1. Start Outlook.
   2. On the Tools menu, click Account Settings.
   3. Click the E-mail tab, and then click New.
   4. Follow the instructions in the Add New E-mail Account wizard to create the new account.
      
      Note If you do not have the account information that the Add New E-mail Account wizard requires, view the settings for your existing account. To do this, click the account on the E-mail tab in the Account Settings dialog box, and then click Change. Note each setting in the Internet E-mail Settings dialog box.
      
      If you do not know the password for your e-mail account, contact your Internet service provider (ISP). Or, if your mailbox is not associated with your ISP, contact the network administrator of the server on which your mailbox is located for help with your password.
   For Outlook 2003 and Outlook 2002
   
   For more information about how to create a new e-mail profile in Outlook 2003 and in Outlook 2002, click the following article numbers to view the articles in the Microsoft Knowledge Base:
   829918 (http://support.microsoft.com/kb/829918/ ) How to create a new e-mail profile in Outlook 2007 and in Outlook 2003

   287072 (http://support.microsoft.com/kb/287072/ ) How to create a new e-mail profile in Outlook 2002
3. Configure the new profile to use the .pst file that was used by the damaged profile
   
   After you create the new profile in Outlook, configure the new profile to use the .pst file that was used by the damaged profile. To do this, follow the steps for the version of Outlook that you are using.
   
   For Outlook 2007
   1. Start Outlook.
   2. On the Tools menu, click Account Settings.
   3. On the E-mail tab, click your e-mail account.
   4. Click Change Folder under Selected e-mail account delivers new e-mail messages to the following location at the bottom of the Account Settings dialog box.
   5. Click New Outlook Data File, click Office Outlook Personal Folders File, and then click OK.
   6. Locate and then click the .pst file that was used by the damaged profile, and then click OK.
   For Outlook 2003 and Outlook 2002
   1. Start Outlook.
   2. On the Tools menu, click Options.
   3. On the Mail Setup tab, click E-mail accounts, click View or change existing e-mail accounts, and then click Next.
   4. Click New Outlook Data File, click Personal Folders file (.pst) under Types of storage, and then click OK.
   5. Locate and then click the .pst file that you want to use, and then click OK two times.
      Note If you want to use more than one .pst file, repeat steps 4 and 5 for each .pst file that you want to use with the new e-mail profile.
   6. In the Deliver new e-mail to the following location list, click Personal Folders, and then click Finish.
   7. Click OK if you receive the following message:
      You have changed the default deliver location for your e-mail. This will change the location of the Inbox, Calendar, and other folders. These changes will take effect the next time that you start Outlook.
   8. On the File menu, click Exit.
   9. Start Outlook. Then, click Yes to update the Outlook Bar shortcuts to point to the .pst files if you receive the following message:
      The location that messages are delivered to has changed for this user profile. To complete this operation, you may need to copy the contents of the old Outlook folders to the new Outlook folders. For information about how to complete the change of your mail delivery location, see Microsoft Outlook Help. Some of the shortcuts on the Outlook Bar may no longer work. Do you want Outlook to re-create your shortcuts?

Create a new Outlook Express identity

To create a new Outlook Express identity, follow these steps:

1. On the File menu in Outlook Express, point to Identities, and then click Add New Identity.
   
   Or, on the File menu, point to Identities, click Manage Identities, and then click New. The New Identity dialog box will open.
2. Type your name in theType Your name box.
3. Click to select the Require Password check box if you want to set a password for this identity, and then click OK.
4. Click Yes in the Identity Added dialog box. Outlook Express asks whether you want to log on as a new user.
   
   If you click Yes, you will be prompted for information about your Internet connection. If you click No, the current user remains logged on.

Advanced troubleshooting

The following methods require more advance computer knowledge. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to contact support, visit the following Microsoft Web site:

http://support.microsoft.com/gp/assistsupport (http://support.microsoft.com/gp/assistsupport)

Method 2: Start Outlook in safe mode

To start Outlook in safe mode, follow the steps for the version of Windows that you are using.

For Windows Vista

1. Click Start, type outlook.exe /safe in the Start Search box, and then press ENTER.

For Windows XP, Windows Server 2003, or Windows 2000

1. Click Start, and then click Run.
2. In the Open box, type outlook.exe /safe, and then click OK.

In safe mode, Outlook runs without any other non-Microsoft service. If Outlook runs correctly in safe mode, chances are that the issue is caused by a third-party service that is working with Outlook (for example, add-ins, antivirus software, or firewalls). In this case, you may have to contact support to help you identify the add-in or third-party service, and then work with the respective vendor. For information about how to contact Microsoft Customer Support Services, visit the following Microsoft Web site:

http://support.microsoft.com/gp/assistsupport (http://support.microsoft.com/gp/assistsupport)

To troubleshoot possible problems that are caused by COM add-ins, disable any COM add-ins that you do not use regularly. Then, restart Outlook. If that does not resolve the problem, disable the add-ins one by one. If that does not resolve the problem, disable all add-ins. To disable COM add-ins, follow the steps for the version of Outlook that you are using.

For Outlook 2007
To disable COM add-ins, follow these steps:

1. On the Tools menu in Outlook 2007, click Trust Center.
2. Click Add-ins, click COM Add-ins in the Manage list, and then click Go.
3. In the COM Add-Ins dialog box, click to clear the check boxes for any COM add-ins that you want to disable.
4. After you disable the add-ins, click OK, and then restart Outlook.

For Outlook 2002 and Outlook 2003
To disable COM add-ins, follow these steps:

1. In Outlook 2002 or Outlook 2003, click the Tools menu, and then click Options.
2. Click the Other tab, and then click Advanced Options.
3. Click Add-In Manager.
4. In the Add-In Manager dialog box, click to clear the check boxes for any COM add-ins that you want to disable, and then click OK three times.
5. Restart Outlook.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows

The following resolution should not be used unless all other relevant password troubleshooting has been tried.

Method 3: Back up your registry and remove the user account information from the "Protected Storage System Provider" subkey. Then, reenter your password options.

To do this, follow the steps for the version of Windows that you are using.

Note the the steps listed in this section should not be used on a computer running Windows Vista.

Back up the registry key

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate and then click the following registry key:
   HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
4. On the File menu, click Export.
5. In the Save in box, select a location where you want to save the .reg file.
6. Type a file name in the File name box, and then click Save.
7. On the File menu, click Exit.

Remove the user account information

Important Do not remove the main Protected Storage System Provider key. This key is not automatically regenerated. If you do not have password retention problems and you do not remember your password, deleting the user subkey may cause you not to be able to retrieve your mail.

Note If you use Windows XP, you must have administrator permissions to edit the system registry.

1. Exit all programs.
2. Click Start, click Run, type regedit in the Open box , and then click OK
3. 3. Locate and then click the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
4. On the Edit menu, click Permissions.
5. Click the registry key for the user who is currently logged on. Then, make sure that the Read and Full Control permissions are both set to Allow.
6. Click Advanced. Then, verify that the user who is currently logged on is selected, that Full Control is listed in the Permissions column, and that This Key and Subkeys is listed in the Apply to column.
7. Click to select the Replace permission entries on all child objects with entries shown here that apply to child objects check box.
8. Click Apply, and then click Yes to continue.
9. Click Ok two times
10. Double-click the Protected Storage System Provider key to expand the key. Click the user subkey folder that is directly underneath the Protected Storage System Provider key, click Delete on the Edit menu, and then click Yes in the warning message dialog box.
    
    The user subkey folder resembles the following example:
    
    S-1-5-21-124525095-708259637-1543119021-16701
    
    Note For every identity that you have, there may be a subkey under the Protected Storage System Provider key. To resolve this issue in all identities, you must delete all the user subkeys folders that are under the Protected Storage System Provider key.
11. On the Registry menu, click Exit. Then, restart the computer.

For Microsoft Windows 2000

How to back up the registry

1. Click Start, and then click Run.
2. In the Open box, type regedt32, and then click OK.
3. Locate and then click the following registry key:
   HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
4. On the Registry menu, click Save Key.
5. In the Save in box, select a location where you want to save the .reg file.
6. Type a file name in the File name box, and then click Save.
7. On the Registry menu, click Exit.

How to remove the user account information in the registry

Important Do not remove the main Protected Storage System Provider key. This key is not automatically regenerated. If you do not have password retention problems and you do not remember your password, deleting the user subkey may cause you to be unable to retrieve your mail.

Note If you use Windows 2000, you must have administrator permissions to edit the system registry.

1. Exit all programs.
2. Click Start, and then click Run.
3. In the Open box, type regedt32, and then click OK.
4. Locate and then click the following registry key:
   HKEY_LOCAL_MACHINE\Software\Microsoft\Protected Storage System Provider
5. On the Security menu, click Permissions
6. Click the registry key for the user who is currently logged on. Then, make sure that the Read and Full Control permissions are both set to Allow.
7. Click Advanced. Then, verify that the user who is currently logged on is selected, that Full Control is listed in the Permissions column, and that This Key and Subkeys is listed in the Apply to column.
8. Click to select the Reset permissions on all child objects and enable propagation of inheritable permissions check box.
9. Click Apply, and then click Yes when you are prompted to continue.
10. Click OK two times.
11. Double-click the Protected Storage System Provider key to expand the key. Click the user subkey folder that is directly underneath the Protected Storage System Provider key, click Delete on the Edit menu, and then click Yes in the warning message dialog box.
    
    The user subkey folder resembles the following example:
    
    S-1-5-21-124525095-708259637-1543119021-16701
    
    Note For every identity that you have, there may be a subkey under the Protected Storage System Provider key. To resolve this issue in all identities, you must delete all the user subkeys folders that are under the Protected Storage System Provider key.
12. On the Registry menu, click Exit, and then restart the computer.

How to reenter your password in Outlook 2002 and in Outlook 2003

1. Click Start, point to Settings, and then click Control Panel.
   
   Note In Windows XP, click Start, and then click Control Panel.
2. Double-click the Mail icon or the Mail and Fax icon.
3. Click Show Profiles, click the account that you are troubleshooting, and then click Properties.
4. Click E-mail Accounts.
5. Confirm that the View or change existing e-mail accounts check box is selected, and then click Next.
6. In the E-mail Accounts dialog box, click the account that you are troubleshooting, and then click Change.
7. Under Logon Information, enter the password, and then click to select the Remember Password check box.
8. Click Next, and then click Finish.
9. Start Outlook.
10. Use the Send and Receive command to determine whether your password is retained.

How to reenter your password in Outlook 2000 Corporate or Workgroup (CW)

1. Click Start, point to Settings, and then click Control Panel.
   
   Note In Windows XP, click Start, and then click Control Panel.
2. Double-click the Mail icon or the Mail and Fax icon.
3. Click to select Internet E-mail in the services list, and then click Properties.
4. On the Server tab, enter the password, and then click to select the Remember Password check box.
5. Click Apply, and then click OK.
6. Start Outlook.
7. On the Tools menu, click Send and Receive to determine whether your password is retained.

How to reenter your password in Outlook Express

1. Start Outlook Express.
   
   Note If you receive a logon error, close the dialog box and continue.
2. Click Tools, and then click Accounts.
3. Click the Mail tab in the Internet Accounts window.
4. In the Account column, click to select the Internet e-mail account that you want to change, and then click Properties.
5. On the Server tab, type your password in the Password box, and then click to select the Remember password check box.
6. Click OK, and then click Close.
7. Exit and then restart Outlook Express.
8. On the Tools menu, click Send and Receive to determine whether your password is retained.

Note If other Windows 2000 users or Windows XP users have password-retention problems, reenter the password, and then click to select the Remember Password check box for those profiles. Each user may have to log on for his or her password to be retained.